Ryman Healthcare has won the Canstar Blue 2024 award for Most Satisfied Customers in Retirement Villages in what is a first for the company.  

The award recognises retirement living communities with the highest customer satisfaction. Ryman topped the rankings, achieving a perfect five-star rating across all categories: Overall Satisfaction, Accommodation, Atmosphere, Facilities, Location, and Value for Money.  

Canstar Blue is a leading consumer research and ratings organisation which evaluates and awards top-performing products and services based on customer feedback. Ryman secured this award thanks to ratings from Kiwi consumers who currently live in a retirement village or pay for a relative to live in one. 

Ryman Healthcare Executive Chair Dean Hamilton said winning this award for Most Satisfied Customers is a great recognition of all the hard work that our team members put in. 

“Our residents and their families are at the centre of everything we do, and this award highlights our team’s dedication to providing care that’s truly ‘good enough for Mum and Dad,’” he says.    

The win was announced as Ryman celebrates 40 years since opening its first village. “Being named New Zealand’s Most Trusted Brand across the aged care and retirement industry for the tenth time by Reader’s Digest, alongside the Canstar Blue recognition, shows that Ryman continues to set the standard for exceptional care and excellence in retirement living,” Dean says.  

Canstar’s National Client Manager New Zealand, Anne-Marie Lewis, congratulated the team for the ‘outstanding accomplishment’ of not only leading the customer ratings, but also earning five stars across every category.  

“Customer satisfaction is the ultimate measure of success, and this outcome recognises the vital role Ryman plays in the lives of its residents and the broader community,” she says.  

Those surveyed praised Ryman’s friendly and caring team members, the quality of the facilities, and the overall atmosphere, with one respondent saying, ‘we love it here’.